There’s a meeting that happens in almost every organization, in some form or another. Someone brings up a decision that was supposedly made three weeks ago. A few people look confused. Someone else says they thought it was still being discussed. The original decision-maker — if there even was one — goes quiet.
Sound familiar?
This isn’t a communication problem. It isn’t a culture problem. It’s a structural problem, and it has a very specific cause: nobody was ever clearly named as the decision-maker.