Accountability fails when leaders monitor tasks and neglect people.
Tasks matter. Managers typically ask, “Did you complete your project?” That’s useful, but incomplete. Make space to ask about people.
- “What’s working?”
- “What got in your way?”
- “What will you do differently next week?”
- “What commitment are you making?”
- “How can I help you succeed?”
- “What can I ask you the next time we meet?”
Nudging people toward their potential while elevating their performance.